Privacy Policy

1. Overview

Tax Legal Solutions Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, contacting us, or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Personal Details

• Full name, date of birth, and contact details (phone, email, address)
• Business name, ABN, ACN, and director information
• Government-issued identification where required by law

Financial Information

• Tax file number (TFN), tax returns, and ATO correspondence
• Financial statements, bank records, and debt information
• Details about assets, liabilities, and business structure

Website Information

• IP address, browser type, and device information
• Pages visited, time spent on site, and referral source
• Information submitted via our contact and enquiry forms

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you — when you complete our contact form, call us, email us, or engage our services
• From third parties — including the ATO, courts, financial institutions, and other parties involved in your matter
• Automatically — through cookies and analytics tools when you use our website

We will only collect personal information that is necessary for the provision of our services or as required by law. Where possible, we will collect information directly from you.

4. How We Use Your Information

We use your personal information to:

• Provide legal and financial advisory services to you
• Communicate with you about your matter, appointments, and updates
• Comply with our legal and regulatory obligations, including anti-money laundering requirements
• Respond to your enquiries and improve our services
• Send relevant updates or information where you have consented to receive them
• Process payments and manage our billing records

We will not use your personal information for any purpose that is unrelated to the services you have engaged us to provide, unless you have given us consent to do so.

5. Who We Share Your Information With

We treat your information with the strictest confidence. We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:

• The ATO and government bodies — where required to carry out your matter or as required by law
• Courts and tribunals — where your matter requires legal proceedings
• Third-party service providers — such as accountants, barristers, or financial specialists engaged on your behalf, subject to confidentiality obligations
• IT and cloud service providers — who assist us in operating our practice, under strict data security requirements
• Where required by law — including law enforcement or regulatory bodies

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Secure, encrypted storage of client files and records
• Password-protected systems with restricted access
• SSL encryption on our website
• Staff training on privacy obligations and confidentiality
• Regular review of our data security practices

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the highest practical standard.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services and meet our legal obligations. Generally, client files are retained for a minimum of 7 years after the conclusion of a matter, in accordance with professional and statutory requirements.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete, or out of date
• Complain about a breach of your privacy rights
• Opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to all requests within 30 days.

9. Cookies & Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used. We use analytics tools such as Google Analytics to collect anonymous information about site usage.

You can disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.

We do not use cookies to collect personally identifiable information without your knowledge or consent.

10. Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve the issue directly.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.